eGovernment Solutions

WHAT WILL IT TAKE TO BUILD ON YOUR eGOVERNMENT SOLUTION OR KICK OFF YOUR FIRST INITIATIVE?

The Surge/Rockland eGovernment Labs Help You Plan and Implement Your eGovernment Solution in Twelve Weeks. (Go to Lab Content...)

DO YOU WANT TO:

• Increase the efficiency and productivity of your program area?
• Encourage creativity and set your organization apart as an innovator?
• Drive collaboration and social interaction across geographic and organizational boundaries?
• Transfer/share tacit knowledge?
• Enhance discoverability of information and resources through new ways of communication?
• Capture the “wisdom of the masses” by gathering social feedback?
• Enhance information value through transparency and data mashups?
• Enhance employee engagement with a sense of belonging and connection?
• Lower your costs of on-boarding new employees?

WHO COULD BENEFIT?
Those in government making leading decisions:

• Business Program Area Managers
• Technology Delivery Community
• CIO’s

You want to define the eGovernment potential for your program
areas and you want:

• To define the target and scope for your eGovernment solution
• To determine how to proceed when resources and expertise are limited
• Clarity on the benefits and risks
• Clarity on the technological, organizational or cultural challenges

You see the value in a guided forum that engages the stakeholders in
a collaborative effort and drives the process.

WE FACILITATE A COLLABORATIVE APPROACH TO PLANNING
AND IMPLEMENTATION.

The Surge/Rockland Team offer a facilitated process (eGovernment Labs)
that will help you to plan and implement a successful eGovernment
solution in twelve weeks. Each Lab consists of a community of people
working together to plan and implement a particular eGovernment
solution.

THE eGOVERNMENT LABS COVER THE CRITICAL BASES.

Three dimensions are covered in our eGovernment Labs:

Technology dimension,
Organization dimension and
Culture dimension.

Attention must be paid to all three critical dimensions for a successful
outcome. The Labs are a generative and inspiring space for you to execute
your eGovernment solution. Facilitated collaboration is a key driver in
this process.

Our support involves a combination of facilitation, coaching and the
provision of consultative advice and expertise. We provide both the “hard”
and “soft” skills needed for success.

The Labs stimulate people to think big while implementing small steps of
core value that bring quick wins.

WHAT IS THE LAB CONTENT?

Our Labs have a structure that we tailor to meet your unique needs.

STRATEGIC CONTENT

• Determine how eGovernment can serve your strategic priorities
• Define the target and scope of your eGovernment solution
• Identify the impact on your business processes
• Identify the benefits and risks of your idea
• Decide on how to measure the success

TECHNOLOGY DIMENSION

• Review the technology landscape
• Identify any technology gaps and solutions
• Address technology concerns - security, privacy
• Address usability issues
• Plan and roll out the technology implementation
• Migrate information/data content

ORGANIZATION DIMENSION

• Review organizational requirements giving consideration to legal, privacy and security issues
• Prepare business case
• Re-map business processes and integrate eGovernment solution into daily business workflow
• Break-down collaboration barriers
• Develop system governance policies
• Brand your solution

CULTURE DIMENSION

• Encourage grass roots ownership
• Cultivate constructive dialogue and collaboration
• Foster and sustain innovative thinking
• Inculcate new perspectives about trust and accountability
• Create excitement and enthusiasm for the initiative
• Build confidence and credibility

POST-LAUNCH ASSESSMENT

• Review success of the initiative
• Identify any corrective actions
• Identify any new opportunities for eGovernment
• Plan for the next cycle

Contact us for more details:

Tanya Ney: 604.505.5646

Delaney Tosh: 250.412.7819